bey99's Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how bey99 collects, processes, stores, and protects the personal information of users ("user" or "you") of the bey99 platform and its related services. bey99 operates a trusted online gaming and betting platform for players in Bangladesh, and we believe that protecting your information is a fundamental responsibility.

By accessing our website bey99.lat or using our services, you are considered to have agreed to the terms described in this Policy. We ask that you read this Policy carefully, and if you have any questions, please contact our support team.

2 Information We Collect

bey99 collects various types of information for the purpose of providing its services, ensuring security, and improving the user experience. A detailed description of this information is provided below.

2.1 Registration and Identity Information

When opening an account, we collect the following information:

• Full name
• Date of birth (for age verification — only users aged 21 or above are permitted to use the platform)
• Email address
• Mobile number
• Password (stored in encrypted form)

2.2 Transaction and Financial Information

When conducting financial transactions on our platform — particularly during deposits or withdrawals via bKash, Nagad, Rocket, or Upay — we record transaction details. These include the transaction amount, time, mobile wallet number (partial — the full number is never stored or displayed), and transaction status.

2.3 Gameplay and Activity Information

We collect information about which games you played on the platform, how much time you spent, and the amounts and outcomes of your bets. This information is used to ensure responsible gaming and to personalize your experience.

2.4 Technical and Device Information

We automatically collect the following technical information:

• IP address
• Browser type and version
• Operating system
• Device type (mobile, tablet, or desktop)
• Cookie and session data
• Time and duration of website visits

3 Purpose of Using Information

bey99 uses collected information only for legitimate and necessary purposes. We use your information for the following reasons:

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposit and withdrawal requests
• Providing bonus and promotional benefits
• Managing VIP program membership
• Storing gaming history and account statements

3.2 Security and Fraud Prevention

• Verifying account identity
• Detecting and preventing unauthorized access and fraudulent activity
• Complying with anti-money laundering regulations
• Verifying age restrictions (21+)

3.3 Customer Support

We use your information to resolve your issues and answer your questions through our 24/7 live chat and email support service.

3.4 Platform Improvement

By analyzing the overall experience of users, we improve our website, game options, and service quality. This analysis is always done on an aggregate basis — not targeting any specific individual.

3.5 Communication

We use your registered email address or mobile number to notify you of important account-related announcements, security alerts, and changes to services.

4 Information Sharing and Third Parties

bey99 never sells your personal information or transfers it to third parties for marketing purposes. However, limited information may be shared in certain specific circumstances:

4.1 Payment Service Providers

Only the necessary transaction information is shared with the relevant payment provider to complete financial transactions via bKash, Nagad, Rocket, and Upay. These service providers operate under their own privacy policies.

4.2 Technology and Software Partners

Game provider companies on our platform (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.) may receive the minimum information necessary to run games. This information is used solely for the purpose of providing gaming services.

4.3 Legal Obligations

It may be our legal responsibility to provide information to authorities in accordance with court orders, government directives, or applicable law. In such cases, we will provide only the information that is legally required.

5 Data Security Measures

bey99 applies industry-standard technical and organizational security measures to ensure the safety of your information.

5.1 SSL Encryption

Our website and applications use TLS/SSL encryption, which keeps all communication between your browser and our servers secure. You can confirm this by looking for the lock icon in the address bar.

5.2 Password Protection

Your password is never stored in plain text. We encrypt passwords using advanced hashing algorithms so that no one — not even our staff — can see your actual password.

5.3 Access Control

Your information can only be accessed by authorized staff and only based on specific job requirements. All internal access is logged and regularly reviewed.

5.4 Security Reviews

We regularly test our security systems and update protections against new threats. bey99 always takes proactive steps to protect user information.

6 Cookie Policy

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that make your next visit more convenient.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Used to remember your preferences (such as language selection).
• Analytics cookies: Help review website usage and improve services.

6.2 Cookie Control

You can manage cookies from your browser settings. However, please note that disabling essential cookies may cause some platform functions to not work properly.

7 Data Retention Period

bey99 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.

• Active account data: For the entire period the account remains active
• Financial transaction records: For the period required by legal obligations
• Closed account data: For the legally required period from the date of closure
• Support conversation logs: For a limited period after the issue is resolved

Once the retention period ends, we securely delete or anonymize your information.

8 Your Rights

You have the following rights regarding your personal information, which bey99 respects and upholds:

8.1 Right to Access

You have the right to know what information we hold about you, where it was collected from, and what it is used for. To obtain this information, write to [email protected].

8.2 Right to Rectification

You have the right to request correction of your stored information if it is inaccurate or incomplete. This can be done through account settings or via our support team.

8.3 Right to Erasure

You may request that your personal information be deleted. However, due to legal obligations, it may be our legal responsibility to retain certain information for a specified period.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing communications. If you inform our support team, we will take immediate action.

8.5 Right to Lodge a Complaint

If you feel that we are misusing your information, please contact us first. If the issue is not resolved, you may lodge a complaint with the relevant authority.

9 Children's Privacy

bey99 is an adult platform and strictly prohibits use by anyone under the age of 21. We do not knowingly collect personal information from any minor. Age is verified at registration, and additional proof may be requested in suspicious cases.

If it comes to our attention that a minor's information is in our database, we will immediately close the relevant account and securely delete the collected information. Parents or guardians may contact us at [email protected] regarding this matter.

10 Third-Party Websites

Our platform may sometimes reference third-party websites. However, this Policy applies only to bey99.lat. If you visit any other website, that website's own privacy policy will apply, and bey99 is not responsible for the security of your information on that site.

11 Changes to the Policy

bey99 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you via your registered email address or through a notification when you log in to the platform.

Your continued use of the platform after any changes means you have agreed to the updated Policy. We therefore recommend that you review this page regularly.

12 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week, in Bengali and English

We will review your request as soon as possible and take appropriate action. bey99 is always committed to protecting your information.