bey99 Responsible Gaming — Your safety is our priority
bey99 believes that gaming should be a source of enjoyment, not anxiety. We are committed to giving you the opportunity to play safely and in good health.
Why is responsible gaming important?
Online gaming and betting are a form of entertainment — much like watching a film or enjoying sport. But like any form of entertainment, limits need to be in place. bey99 provides Bangladeshi players with multiple protective tools and guidelines to help maintain those limits.
Responsible gaming means making informed decisions, keeping your budget under control, and never treating gaming as a way to solve financial problems. bey99 believes that with the right information and the right tools, every player can enjoy a fun and safe experience.
On our platform you can set deposit limits, take a temporary break, and even activate full self-exclusion when needed. These features are not just words — we put them into practice every day, because your wellbeing comes first for us.
Our protective tools
Deposit Limits
Set a maximum cap on your daily, weekly, or monthly deposits. Once a limit is active it cannot be raised before the set period ends, but it can be lowered at any time. This helps you stay within your budget.
Time-Out Break
Use the time-out feature when you want to take a break for a few days. Choose a break period ranging from 24 hours up to 6 weeks. During the break your account will be suspended and deposits will not be possible.
Self-Exclusion
If you feel gaming is getting out of control, activate self-exclusion. Once this feature is active, your account will be completely closed for the set period and opening a new account will also be blocked.
Reality Check Reminder
At set intervals, a pop-up message will remind you how long you have been playing. This reminder helps you keep track of time and make conscious decisions.
Account History Review
You can view your full betting and transaction history at any time. Analyse your spending patterns and make changes if needed. Ensuring transparency is part of our responsibility.
24/7 Support Team
Our support team is with you at any hour of the day, any day of the week. Contact us via live chat in Bengali or English, or by email — we are ready to help with any responsible gaming matter.
Recognise the warning signs
If you notice any of the following signs in yourself, contact us immediately or take a break.
- You feel a repeated urge to keep betting in order to win back money you have lost.
- You are spending more time and money than you planned and cannot stop yourself.
- You are trying to hide your gaming from family, friends, or colleagues.
- You are taking out loans or borrowing from others to fund your betting.
- You feel restless, irritable, or anxious when you are not betting.
- You are neglecting everyday responsibilities — work, studies, family — because of gaming.
- You view gaming as a solution to financial problems or a quick way to get rich.
How to set limits?
Log In to Your Account
Log in to your bey99 account and go to the "Account Settings" section.
Find the "Responsible Gaming" option
Within the settings, select the "Responsible Gaming" option.
Choose your preferred limit
Deposit limit, time-out, or self-exclusion — set the limit that suits your needs.
Confirm
Confirm your chosen limit. If you need assistance, contact us via live chat or email.
At bey99, deposit limits take effect immediately, but increasing a limit is subject to a set cooling-off period — so that no decision is made on impulse. Once self-exclusion is activated, it cannot be reversed before the period ends.
Our goal is to make these tools accessible enough that anyone can protect themselves at any moment. No hassle, no judgement — every step taken with your wellbeing in mind.
Need help? We are here for you
Live Chat Support
Our support team is available 24 hours a day, 7 days a week. Talk to us directly in Bengali — we understand your situation. Whether you have a question about responsible gaming, need help setting a limit, or want to request an account closure, we are here to help.
Email Support
Write to us directly at: [email protected] — share the details of your situation and our team will respond as quickly as possible. Bengali or English — write in whichever language you are comfortable with.
Common questions about responsible gaming
Play safely, enjoy yourself
Play your favourite games at bey99 — within limits, responsibly. If you have questions, read our FAQ.